Crypto 交易所 校招 英语客服（25 届， 26 届毕业生）远程办公

3 个班次，每个班次 8 小时，轮班制

面试方式：线上面试

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TG: @AriaWanax VX: Aurora_Wanax

Responsibilities:

• Provide customer support in English through online chat, ticketing systems, and other channels, answering user inquiries related to account, deposit, withdrawal, and trading issues;
• Assist in troubleshooting and collecting user feedback, and promptly escalate technical or urgent issues to internal teams;
• Deliver a friendly and professional customer service experience to enhance user satisfaction;
• Support the localization and communication of official events and announcements;
• Participate in shift rotations as required to ensure ²⁴⁄₇ service coverage.

Requirements

• English and Chinese as a working language;
• Familiar with basic concepts of cryptocurrency and blockchain, and able to quickly understand and resolve user issues;
• Know about Future Tradings
• Patient, detail-oriented, with strong communication and stress-handling skills;
• Able to adapt to remote work and shift schedules.