写给苹果 CEO 库克的一封信

写给苹果 CEO 库克的一封信

request for Official Free Repair for My iPad Air 3 Blank Screen Issue

Dear Mr. Tim Cook,

My name is a professional AI self-media blogger and a big Google fan. I have been a loyal Apple user for many years. I have purchased many Apple products including iPhone 4, iPhone 7 Plus, iPhone 8, iPhone 14, iPhone 14 Pro Max and iPhone 15.

Recently, my iPad Air 3 has suffered from the permanent black screen and frozen death problem, which is exactly the official recall issue Apple announced before. My device matches the faulty batch of iPad Air 3 with blank screen failure.

Now my iPad cannot power on at all, and there are a large amount of precious and irreplaceable personal and work data stored inside. I cannot lose these important data.

I have contacted Apple official customer service in Chinese mainland many times by phone for repeated communication, but the local support team refused to take responsibility and failed to solve my problem at all.

I sincerely request you to arrange Apple offline official stores to provide free maintenance and official screen replacement service for my faulty iPad Air 3 as promised in the recall program, and help protect and recover my important data.

As a long-term loyal Apple user and tech content creator, I truly hope Apple can keep its after-sales commitment and solve this problem for me as soon as possible.

Looking forward to your positive reply and help urgently.

Best regards